Foundation Health

  • Chief Human Resources Officer

    Job Locations US-AK-Fairbanks
    Posted Date 4 weeks ago(6/27/2018 8:01 PM)
    Job ID
    Facility Name
    Fairbanks Memorial Hospital
    Position Type
    FA: Full Time
    New Grad
  • Overview

    This position has overall accountability for providing leadership, direction, and administration of day-to-day

    Human Resources operations and all related activities at assigned location, while maintaining a high level of visibility at the facility, region and system levels. This position provides guidance to leaders and the entire management team and administrative direction to the facility Human Resources team, including providing counsel regarding established laws, policies, practices, and services. Ensures the realization of quality and economical health care services within established facility and system guidelines and philosophies. This position is responsible for driving, supporting and modeling a service-oriented culture focused on employee engagement, quality, patient safety, service excellence, fiscal responsibility, and the overall patient experience. Serves as a member of the executive leadership team at the facility and system levels, building and supporting effective collegial relationships with applicable internal and external constituents and stakeholders and ensuring optimal operating effectiveness and strategic positioning.


    About Fairbanks Memorial Hospital
    Fairbanks Memorial Hospital is a non-profit facility owned by the Greater Fairbanks Community Hospital Foundation. A Joint Commission-accredited facility with 152 licensed beds, Fairbanks Memorial Hospital is the primary referral center for residents of Alaska's interior. With a strong patient-to-nurse ratio, ours is a Magnet aspiring facility with a Shared Leadership Infrastructure. In addition to our exceptional clinical environment, our location offers incomparable lifestyle rewards away from work. In Fairbanks, small-town living, spectacular natural beauty and endless recreation combine to create a one-of-a-kind place to live, work and play.




    1. Proactively interacts with facility staff to anticipate employee relations issues and respond appropriately. Provides counsel, guidance and education to administrative and management team members in all areas of human resources management, ensuring consideration of Human Resources policies and applicable employment laws and the creation of an environment of choice and employee engagement. Maintains a work environment free of third party influence by coaching, educating and ensuring that managers have the tools they need to create an environment where third parties are unnecessary. Participates with regional and system resource teams to develop solutions to critical situations faced in a complex healthcare market to include manpower shortages, service and financial implications. 
    1. Leads management in a proactive manpower planning process to ensure the appropriate numbers and quality of staff are available to support the facility’s current needs and growth plans; also identifies recruitment and retention strategies to support core staff. Develops and implements innovative strategies to eliminate casual labor at the facility. Monitors department specific turnover and identifies trends, leading discussions with the department and operational administrator to develop strategies for improvement. As a member of the Human Resources Leadership team, provides recommendations and direction for recruitment and retention program planning and implementation for the region. This often includes making compensation recommendations related to the recruitment and retention of staff. 
    1. Conducts needs assessments to determine developmental needs. In concert with facility learning, facilitates and presents educational programs to management staff to promote leadership development. Programs include compliance, regulatory, orientation and leadership development. Ensures that these programs link into other leadership initiatives for the facility. 
    1. Provides leadership, supervision, guidance and development for staff, articulating and demonstrating an expectation for continuous quality improvement, as well as continually supporting and exhibiting company values and service standards. Identifies and provides growth opportunities for staff. 
    1. Strategizes and drives process improvements focused on innovative care delivery and/or operational models designed to improve clinical services, outcomes, patient throughput, and patient safety. Promotes a patient-centered, healing environment. Promotes the use and implementation of technology in the workplace in order to streamline operations, facilitate communications, and optimize work processes. 
    1. Ensures and fosters a high level of collaboration within a highly matrixed team environment in order to coordinate activities, review work, exchange information, and resolve problems. Champions, models, and promotes service excellence philosophies and behaviors at the facility, regional, and system levels to enhance the overall patient experience. 
    1. Functions as an integral member of the hospital operations and system leadership teams, serving in an advisory capacity to applicable staff. In collaboration with leadership team members, directs and provides oversight regarding the strategic development, implementation, and maintenance of strong, comprehensive clinical and/or operational services and programs that meet system-wide organizational growth initiatives and the needs of patient populations in the community. Fosters the development and implementation of workforce initiatives effectively. Leads and influences change at the facility, regional, and system levels. 
    1. Along with other members of the team, promotes financial stewardship and clinical excellence for the facility in both operational and capital acquisition processes. Allocates financial, information, and human capital for improvement activities, ensuring the efficient delivery of cost effective services to patients, physicians, and hospital departments. Establishes performance measures, assesses and evaluates operations, and works with department management to assure efficient and effective delivery of services. 

    Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Foundation Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.



    Strong knowledge of human resources as normally obtained through the completion of a Bachelor’s Degree in

    Business, Human Resources Management or related discipline. Requires an extensive knowledge and background in employee relations, recruitment and retention and related customer relations functions, as well as practical operating knowledge in the areas of planning, developing, training, budgeting and organizing programs and services, typically acquired through a minimum of seven years of progressively responsible human resources management experience. Extensive experience in a large, complex, highly-matrixed, multisite organization staffed by professionals in multiple disciples, preferably in the health care industry.


    Proven experience and track record of success in leading a best-in-class HR organization. Balanced experience in all HR disciplines, including but not limited to, employment, compensation and benefits, staffing and executive development, regulatory compliance, and performance improvement. Proven track record developing and motivating managers and staff to achieve strategic objectives and maintain accountability.

    Experience in organizational settings comprised of diverse missions and economic drivers. Knowledge and thorough understanding of rules and regulations governing employee relations. Skilled in leading a best-in class

    HR organization; effectively handling multiple conflicting assignments, demands, and priorities with great attention to detail; coaching and developing direct reports and/or other employees by providing open and honest feedback that results in enhanced performance outcomes; setting and pursuing aggressive goals, demonstrating a strong commitment to organizational success, and allocating resources to accomplish projects; quickly assessing and assimilating organizational and industry dynamics and making appropriate decisions related to new initiatives; building trusting and collaborative working relationships with all levels of employees; constructing new and innovative solutions to meet changing organizational strategies and goals; establishing, pursuing, and monitoring appropriate process and outcome measures for key initiatives utilizing a systems perspective; conducting effective negotiations in a variety of situations involving both internal and external groups; maneuvering effectively through complex situations; balancing immediate needs against strategic initiatives and goals; setting goals and moving forward despite ambiguity or resource constraints; making timely and calculated decisions in uncertain situations; analyzing a variety of complex statistical data; making critical decisions in highly sensitive situations; driving a customer-focused culture; analyzing and resolving problems and/or conflicts; managing projects; presenting information in front of large groups; anticipating and responding to the needs of internal and external customers; building strong, trusting relationships at all levels within the organization and across the System; navigating a highly-matrixed organizational structure with skill and efficiency; maintaining a high level of organization with strong attention to detail in order to respond quickly to varying situations. Excellent human relations, organizational and communication skills are essential.


    Leadership style and characteristics necessary to effectively perform in this role include: strong work ethic; results-oriented; persuasive; motivational; able to make rational decisions in difficult situations; inspirational; honorable; confident; systems-thinker; innovative; life-long learner; courageous; high-energy; integrity; collaborator; ability to work with teams; good listening; nonvolatile; values multiple disciplines; and passionate about continuously improving and providing high quality care and service excellence to patients, families, employees and physicians.



    Senior Professional in Human Resources (SPHR) certification preferred. Master's Degree preferred. Knowledge and experience in the clinical delivery of healthcare as demonstrated by clinical/healthcare related licensure or certification (i.e., RN, ACHE) preferred.


    Foundation Health Partners is an EEO/AAP employer; qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.


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