Foundation Health

  • Front Office Representative Temporary

    Job Locations US-AK-Fairbanks
    Posted Date 2 months ago(5/9/2018 2:20 PM)
    Job ID
    2018-3197
    Category
    Administrative/Clerical
    Facility Name
    Tanana Valley Clinic
    Position Type
    TA: Temporary
    Shift
    Days
    New Grad
    No
  • Overview

    This position serves as the first point of contact between patients and the facility. Coordinates and guides patient visit from check-in to check-out. Performs various functions including, scheduling, insurance verification, collecting co-pays, and gathering patient demographic information. Answers and routes phone calls and completes daily paperwork and necessary reports.

     

    About Tanana Valley Clinic - Sports Medicine Fairbanks 

    Tanana Valley Clinic (TVC) has provided state-of-the-art medical services to the Fairbanks Community and Interior Alaska for over 50 years.  TVC is a 60-provider multi-specialty group. We have an excellent group of physicians and clinical staff, many of whom have been at TVC for 20+ years, as a testament to our friendly work environment. Our passionate staff seek to make TVC the Medical Home for the people of the Interior of Alaska.

     

    Temporary Position Available

    Temporary Assignment 10-12 weeks, may extend if necessary.

    Monday-Friday, core business hours, weekends may be required on rotation. 

    Responsibilities

    ESSENTIAL FUNCTIONS

    1. Receives all incoming calls from both internal and external lines. Documents messages and routes to appropriate clinical staff. Transfers calls as necessary. Ensures documentation in medical record is complete including lab and test results. Assists in facilitating requests for patient medical records.  
    1. Receives patient in applicable systems, confirms patient demographics and insurance information and performs insurance verification when required. May be required to calculate and collect copays, deductibles, and self-pay. Totals charges on patient’s super-bill at check-out. Coordinates transportation to care centers and residential homes as requested by patients or physicians.  
    1. Schedules, re-schedules patient’s office appointments, follow-up appointments, diagnostic tests, surgeries and may provide patient with preparation instructions for exams, tests, or surgeries when required. Confirms patient appointments for the following day. May prepare patient referrals to specialty care.  
    1. Prints physician schedules, superbills, labels and other applicable forms in preparation for next business day. Pulls and files patient charts and prepares new patient charts as needed. Prints and files transcription notes. Provides administrative support for Physicians as needed.  
    1. Reconciles charge tickets to each day's schedule, identifies incomplete tickets, missing charge codes or missing diagnosis and notifies clinical staff. Forwards completed tickets and/or billing package to the business office or billing company.  
    1. Escorts patients back to the patient exam rooms, takes vitals and patient history, may assist with patient treatment, if required by the assigned facility. 

    Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Foundation Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.

     

    NOTE: The essential functions are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent's immediate manager.

    Qualifications

    MINIMUM QUALIFICATIONS

    High school diploma/GED or equivalent working knowledge.

     

    Requires a demonstrated ability to multi-task between heavy phone volume, multiple computer systems and frequent interruptions. Must have the ability to handle ongoing face-to-face contact with patients and staff while functioning in a busy medical office environment.

     

    Must be able to type a minimum of 30 wpm and perform data entry.

     

    PREFERRED QUALIFICATIONS

    Six months experience working in a medical office and/or hospital setting preferred. Working knowledge of medical terminology is preferred. Previous experience working with electronic medical records and insurance is preferred. Bi-lingual in Spanish is preferred.

     

    Additional related education and/or experience preferred. 

     

    PHYSICAL DEMANDS/ENVIRONMENT FACTORS

    OE - Typical Office Environment: (Accountant, Administrative Assistant, Consultant, Program Manager)

    • Requires extensive sitting with periodic standing and walking.
    • May be required to lift up to 20 pounds.
    • Requires significant use of personal computer, phone and general office equipment.
    • Needs adequate visual acuity, ability to grasp and handle objects.
    • Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone.
    • May require off-site travel

    Foundation Health Partners is an EEO/AAP employer; qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

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