This position manages workflow of assigned customer service activities and is a member of the I/T customer support leadership team. This position is responsible for providing user level support for I/T activities, clinical informatics or nonclinical applications depending on designated area, across multiple locations, as assigned. This position is responsible for managing the workflow of the assigned team, ensuring timely customer interactions. The functional areas that this position provides I/T user support for may include desktop support, telecommunications, facility infrastructure, cabling, clinical informatics, and facility-based processes related to clinical documentation in the EMR.

Pay & Benefits:

• Compensation: $58.30-$93.29 hourly wage based on experience and education
• Retention Bonus: $30,000 Retention Bonus for eligible new hires
• Relocation Assistance: up to $7,500 Relocation Assistance 
• Temporary Housing: 90 Days Temporary Housing Provided
• Additional Pay: Annual Increases, Paid Time Off
• Benefits: medical, vision, dental, 401k with employer match
• Education Benefits: FHP Tuition Assistance, Student Loan Forgiveness
• Other Benefits: Onsite Gym, Wellness Programs, Discount programs
• Shift Available: Full Time, Exempt

About Fairbanks Memorial Hospital

Fairbanks Memorial Hospital is a non-profit facility owned by the Greater Fairbanks Community Hospital Foundation. A Joint Commission-accredited facility with 152 licensed beds, Fairbanks Memorial Hospital is the primary referral center for residents of Alaska's interior with a strong patient-to-nurse ratio and Shared Leadership Infrastructure. In addition to our exceptional clinical environment, our location offers incomparable lifestyle rewards away from work. In Fairbanks, small-town living, spectacular natural beauty and endless recreation combine to create a one-of-a-kind place to live, work and play.

1. Identifies, prioritizes, directs and schedules customer requests and routine assignments. Ensures that appropriate resources are deployed to meet customer business, clinical and technical needs. Follow-ups on customer requests to assure the final product has been delivered to meet expectations. Utilizes problem solving techniques to independently triage problems as they relate to business or clinical applications. This may with network infrastructure, business/clinical or product line specific applications.

2. Establishes departmental objectives and develop effective tools to measure and report performance against these objectives. Plans and develops detailed specifications for I/T assignments, assess the quality of delivered services and implement quality improvement action plans.

3. Hires, trains, conducts performance evaluations, and directs the workflow for the staff. This position is also accountable for participating in the development and implementation of goals and objectives. Ensures all goals and objectives are met timely and effectively.

4. Assists I/T leadership in developing annual operational budgets. Assists leadership in ensuring budgetary goals are met on an annual basis.

5. Participates and may lead in task forces and councils. This includes participating in the development and implementation of processes, procedures, and programs to increase facility/business entity operations efficiency and effectiveness, as well as ensure the delivery of quality customer service and support. 

Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Foundation Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.

MINIMUM QUALIFICATIONS
A bachelor's degree or must possess strong knowledge of business and technology as is normally obtained through the completion of a bachelor's degree in related.Must possess a minimum of four (4) years progressive experience in a healthcare environment, or equivalent combination of relevant education, technical, business and healthcare experience. Must possess a minimum of two (2) years progressively responsible experience in a lead, supervisory, or equivalent capacity.Certain assignments may require clinical licensure in the practicing state.Requires demonstrated leadership experience in project planning, reporting, and/or budgeting. Requires exceptional communication, presentation, and negotiation skills to engage technical and non-technical audiences. Requires leadership skills with ability to lead, communicate, and interact across facilities and at various levels. Successful candidate will have skills and experience to recruit, mentor, motivate, evaluate, and retain staff. As is typical in this industry, a pager may be required.

PREFERRED QUALIFICATIONS
Bachelor's Degree in a relevant field. 5+ years of relevant experience with at least 3 years of supervisory experience.

Foundation Health Partners is an EEO/AAP employer; qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.